Delivery Policy

CHRISTMAS DELIVERIES

Due to the upcoming Royal Mail strikes, please allow for extra time for deliveries. For Christmas delivery please place orders before Friday 16th December.

Upcoming Postal Strikes in December:

Friday 9th December 

Sunday 11th December

Wednesday 14th December

Thursday 15th December

We thank you for your patience. To track your parcel, please head to the Royal Mail tracker here;  https://www.royalmail.com/track-your-item 

 

DELIVERY

At RunningShoes.co.uk we aim to get you your purchase as quick and efficiently as possible which is why we have teamed up with Parcel Force and Royal Mail to ship your goods. 

UNITED KINGDOM SHIPPING OPTIONS

FREE Spend over £50 

£4.99 UK Mainland* (Estimate 3 working days)

£5.99 Guernsey, Isle of Man, Jersey

£9.99 Ireland

£14.99 EU - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

£19.99 Other AVAILABILITY + PRE-ORDERS

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock, we will aim to contact you within 24 hours of the order being placed and update you on the ETA of the product or offer an alternative. At this point you will be given the option to also cancel the order should you wish. 

*delivery options outlined above apply to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

YOU ONLY PAY ONE SET OF DELIVERY FOR THE WHOLE ORDER

We will only charge you for one set of delivery for an order, even if we send you more than one parcel.  For example, if some of the goods you have placed an order for are in stock and some aren't, we'll aim to send the in stock items within 24 hours and the others as soon as they come in - but be assured you’ll only pay for one set of postage charges.

SPECIAL DELIVERY INSTRUCTIONS

There is an option for the courier to be given special instructions for the delivery of your goods.  Please note however that if you specify any special instructions accompanying your delivery, RunningShoes.co.uk cannot be held responsible if the parcel goes missing in transit, in particular if the instructions relate to something other than a door to door delivery. 

As the special instructions entered are automatically applied to the address, please make sure you double check the address and the instructions carefully before submitting.

DELAYED ORDERS/ MISSING IN TRANSIT

At RunningShoes.co.uk we aim to do absolutely everything we can to ensure you receive your order within the timeframe specified above and we work with our couriers who are globally recognised delivery and logistic companies. 

Occasionally however there are situations beyond our control that may result in your parcel being delayed. Whilst it is with the courier, we cannot be held responsible for the delays directly, however we will look to manage any delay reports and assistance with the aim to track down parcels that are delayed or lost. All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it. 

All claims for missing parcels must be made within 28 days of the date of your order.

MISSING ITEMS

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted when submitted with a copy of the despatch note from your parcel.

STANDARD DELIVERY

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We'll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
  • Please note, delivery to the Scottish Islands and Highlands may take up to an additional 48 hours. 

EUROPE DELIVERY

  • Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements.

USA / AUSTRALIA DELIVERY

  • Standard and Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. 

For any more enquiries regarding postage costs and/or destinations please email:

hello@runningshoes.co.uk

Multiple items may occasionally incur additional delivery charges, however before any additional charges are applied you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended. 

Please be aware that when there are International Bank Holidays or local Bank Holidays in the destination country, there may be a risk of delays in delivery to the destination country. Our parcels are shipped from the United Kingdom which means your delivery can also be affected by UK Bank Holidays. We apologise for any inconvenience this may cause in advance.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

LOCAL AND IMPORT TAXES

Please note, we are not liable for any local or import taxes.